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SHIPPING & REFUNDS

SHIPPING POLICY

All parcels are sent using Australia Post.

EXPRESS POSTAGE

  • Express Parcels are posted the next business day with Australia Post as long as the order is placed before 5pm. 

  • Any orders received on a Friday-Sunday are posted on the Monday after.

  • If there is a public holiday the parcel will be posted the next business day.

  • Currently Australia Post do not have a next day delivery guarantee for express post parcels and postage can sometimes take 3-5 days.

  • See Australia Post guidelines for delivery times for your area. We are located in the Northern Rivers (postage 2484).

  • Piccolo Edibles do not take responsibility for any delays in shipping as this is a service outside of our control. It is the responsibility of the customer to allow for enough time for postage.
     

STANDARD POSTAGE

  • Standard post parcels are posted within two business days (usually next day). That means that orders received on a Thursday or Friday may be dispatched on the following Monday. We are located in a rural area and do not travel to the post office every day. If you have a time sensitive parcel then express post is recommended.

  • See Australia Post guidelines for delivery times for your area. We are located in the Northern Rivers (postage 2484).

UNCLAIMED OR UNDELIVERED PARCELS

  • It is the customer's responsibility to provide a correct and complete address

  • It is also the customer’s responsibility to follow tracking advice and be present when order is being delivered.

  • If the parcel is undeliverable, it will then be taken to the local post office or relevant postal centre until claimed. If customer does not claim this order within 5-10 business days (may differ depending on location), the order may be returned to us, and in such a case we do not offer a refund or replacement, however can re-send the order if the customer is willing to cover postage costs.

REFUND POLICY

REFUNDS

  • We want you to be happy with your purchase and will provide a  replacement or refund if an item is faulty or significantly not as described.

  • We do not provide a refund for change of mind.

  • If a product/jar is broken during transit we will provide a refund or replacement only when a photo of the damaged product is provided.

  • Before a products is returned , you must email us: info@piccoloedibles.com.au so we can provide you with return details. To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

  • If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
     

Last minute order? Express Shipping is sent next business day when ordered by 6pm!

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