All parcels are sent using Australia Post.

EXPRESS POSTAGE

• Express Parcels are posted the next business day with Australia Post as long as the order is placed before 5pm. 

• Any orders received on a Friday-Sunday are posted on the Monday after.

• If there is a public holiday the parcel will be posted the next business day.

• Currently Australia Post do not have a next day delivery guarantee for express post parcels and postage can sometimes take 3-5 days.

• See Australia Post guidelines for delivery times for your area. We are located in the Northern Rivers (postage 2484).

• Piccolo Edibles do not take responsibility for any delays in shipping as this is a service outside of our control. It is the responsibility of the customer to allow for enough time for postage.
   

STANDARD POSTAGE

• Standard post parcels are posted within two business days (usually next day). That means that orders received on a Thursday or Friday may be dispatched on the following Monday. We are located in a rural area and do not travel to the post office every day. If you have a time sensitive parcel then express post is recommended.

• See Australia Post guidelines for delivery times for your area. We are located in the Northern Rivers (postage 2484).

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UNCLAIMED OR UNDELIVERED PARCELS

• It is the customer's responsibility to provide a correct and complete address. 

• It is also the customer’s responsibility to follow tracking advice and be present when order is being delivered.

• If the parcel is undeliverable, it will then be taken to the local post office or relevant postal centre until claimed. If customer does not claim this order within 5-10 business days (may differ depending on location), the order may be returned to us, and in such a case we do not offer a refund or replacement, however can re-send the order if the customer is willing to cover postage costs.